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提高办公室文秘工作的质量和水平研究

时间:2022-10-12 来源:未知 编辑:梦想论文 阅读:
In actual work, the secretarial work is arduous, and the types of secretarial work are more complex, which is difficult and challenging. Therefore, the office leaders should have a deep understanding of the secretarial work, understand the nature of the work of the secretaries themselves, and give support in the work. In addition, secretarial workers should define their own position in actual work, abide by professional ethics, and constantly improve their professional quality when fulfilling the requirements of leaders, so as to improve work efficiency. In addition, secretaries play an important role in the internal and external linkage work of the office leading units. In the process of work, they should relieve work pressure in a reasonable way, which is conducive to improving the quality and level of work.
 
1、 Importance and responsibilities of office secretarial work
 
(1) The importance of office secretarial work. The secretarial work of the office is mainly to serve leaders, help them plan their daily activities, and keep in mind the activities that leaders should participate in every day. If the leader has a business trip, the secretarial staff should arrange the relevant activity process in advance, reasonably arrange the leader's office hours, and choose the appropriate transportation mode. In addition, office secretaries are leaders' microphones. When leaders give relevant instructions, secretaries should use reasonable methods to transmit them to all departments. Therefore, office secretaries are the link between superiors and subordinates to transmit information, and play an important role in office work and the future development of the enterprise.
 
(2) Main responsibilities of the office secretary. In the actual development process of the unit, the administrative department and management center are subordinate to the office, so the office work is more complex and diversified. The office needs to pass on the tasks assigned by the leaders to the subordinate departments, and also needs to transfer the actual work of the subordinate departments to the leaders. The above tasks belong to the scope of secretarial work, which is not only a large task, but also needs to pay attention to all details of the work. Once there is a mistake in secretarial work, it will have a negative impact on the unit.
 
2、 Problems in office secretarial work
 
(1) Lack of clear work purpose. In the current development process of office secretarial work, there are problems such as the lack of clear work purpose. As office secretaries face a large number of tasks with complex content every day, they need to improve the quality and level of work through clear work objectives and goals. At the same time, the office secretaries should analyze the relevant intentions of the leaders for the work, so as to avoid the problems of incorrect and untimely communication of the leaders' intentions. At present, many office secretaries lack the overall planning and management of the work content in the process of work, and do not fully analyze the leadership's work intention to improve the office secretarial work level by improving the relationship between the work contents. Even some office secretaries lack a thorough understanding and cognition of the current situation of the unit during their work, which has a negative impact on the development of office secretarial work.
 
(2) Lack of daily working ability. In the process of the continuous development of the enterprise, the demand for talents from various departments has gradually increased, and new requirements have been put forward for the training of college office secretarial students. At present, in the daily work and development of office secretaries, there are problems such as lack of work ability and work quality to be improved. With the increase of work tasks of various departments in the unit, the difficulty of secretarial work in the office increases, which easily leads to negative problems in the daily work and management of secretaries. At the same time, in the process of recruiting secretaries, some enterprises lack comprehensive consideration of working ability, professional ability and cultural quality. The professional quality of the recruited secretaries needs to be improved. They cannot accurately understand the work process in their daily work, and are difficult to shoulder more tasks, which leads to the decline of work efficiency and quality. At present, there is still a problem that enterprises lack the knowledge and ability training of the original secretaries. They fail to optimize the knowledge system of secretaries, improve the modern working ability and cultural literacy, and promote the effective conduct of office secretarial work. It is easy to misunderstand the leadership intention, reduce the quality of work, and even cause mistakes.
 
(3) The awareness of innovation needs to be improved. In the process of enterprise development, we need to adhere to the development concept of keeping pace with the times, and on the basis of optimizing the enterprise management mode, strengthen the optimization of office secretarial work mode and the cultivation of innovation ability. In the new era, the office secretarial work is still dominated by traditional work methods, which fails to improve innovation awareness and innovation ability in combination with the development of the times and the market environment faced by the enterprise. At the same time, the related work mainly based on the traditional way of secretarial work, not only has a backward trend, but also leads to the unsatisfactory work effect. In the application of traditional management mode, secretaries will face many obstacles in work arrangement, management and other aspects, lacking effective arrangement of relevant work modes and contents. In the Internet era, it is necessary to improve the understanding of secretarial work within the unit, strengthen the cultivation of secretarial staff's innovation awareness, innovation ability and other forms, enhance the comprehensive ability of secretarial staff in the application of information technology, learning and other aspects, and help secretarial staff establish a correct working philosophy. Some units lack the cultivation of secretarial staff's innovation awareness, and have not improved secretarial staff's innovation awareness and innovation ability by strengthening their information management ability, technical ability and other forms.

3、 Ways to improve the quality and level of office secretarial work
 
(1) Improve the professional ability of secretarial workers. In the process of improving the quality and level of office secretarial work, it is necessary to strengthen the professional ability of secretaries and make them better participate in enterprise development and related work by promoting the innovative development of secretaries. First of all, it is necessary to strengthen the training of secretaries' ability to handle official documents. Units can adhere to the unified management method, guide secretaries to do a good job in document registration, and also control the access to documents in terms of document review. The most important thing is to clarify the purpose and goal of secretarial work, and better improve their professional ability and working ability by correctly understanding the instructions of leaders, strengthening the transmission and analysis of official documents and other forms. Secretarial staff can sort and place the received official documents, understand the urgency and importance of the documents according to the corresponding order, and then promote the standardized development of office secretarial work. Secretarial personnel need to have flexible working philosophy, adhere to the basic requirements of no delay and no delay, strengthen the change of management concept, and flexibly convey documents to all departments. In daily work, we need to do a good job of filing documents carefully, and promote the improvement of official document management ability and professional ability level by defining the objectives of secretarial work, orderly placing and strengthening the electronic backup of official documents. Secretaries should constantly strengthen their professional abilities in document drafting, cultivate their ideological cultivation and knowledge reserves by learning document drafting methods, flexibly using various documents and other forms, and accurately grasp the speech intention and language style of leaders through higher quality document writing content and style, so as to promote the development of professional abilities.
 
(2) Improve the comprehensive quality of secretarial workers. In the daily work process, office secretaries need to improve their comprehensive quality and ability. The unit needs to strengthen the cultivation of the comprehensive quality and overall quality of the secretaries. It can regularly train the secretaries in the office to enhance the secretarial staff's comprehensive understanding of the secretarial work process and content. It can also promote the rational development of related work by strengthening the secretarial staff's expression ability, cooperation ability, communication ability and other forms. The office secretaries should constantly consolidate their professional knowledge and communication ability, and promote the smooth development of secretarial work through effective communication and interaction with various departments. Secretarial personnel need to strengthen their independent learning ability, improve their political literacy and comprehensive literacy by learning modern management systems, knowledge systems and other strategies, and use modern management concepts and methods to promote the comprehensive development of their self-management ability and level. In the process of improving the comprehensive quality of secretaries, the unit can regularly carry out secretarial work training activities, theme meetings and other forms to enhance the innovation and management ability of secretaries. In the Internet era, it is necessary to strengthen the cultivation of secretaries' information literacy and information awareness, and promote the rational development of office secretarial work by enhancing information management ability, information management literacy and other forms, so as to fully implement the secretarial work.
 
(3) Establish the overall sense of secretarial workers. In the process of improving the level of office secretarial work, it is necessary to guide secretaries to establish a sense of overall situation. Only with a sense of overall situation in mind, can we promote the healthy development of the unit. We should also consider the overall interests of the unit to prevent bad behavior due to greed for small gains. In daily work, we should focus on the overall situation and promote the orderly development of all work. In order to ensure the successful completion of the work, secretaries must strictly regulate their own behavior, and improve their comprehensive ability by establishing a sense of the overall situation. In order to improve work efficiency, office secretaries should consider the overall characteristics of the work to be handled and combine the most appropriate operating methods to achieve twice the result with half the effort. In addition, secretaries should also strengthen communication and interaction with leaders, and solve problems in the shortest time by timely delivering relevant information to superior departments, so as to ensure the smooth implementation of follow-up work.
 
(4) We should strengthen learning and constantly improve our business skills. Nowadays, social development is changing with each passing day. Secretarial staff must establish a sense of learning and constantly improve their business skills. First of all, we should carefully study the Party's line, principles and policies, and make sure that we have a clear political awareness to ensure the correct direction of work; Secondly, we should strengthen the study of office business knowledge, understand the development and changes of the times, and strive to learn the experience and practices of secretarial work to improve our own business level; Finally, we should master the application of modern office equipment and technology to do office work more efficiently. Secretarial staff can adapt to the pace of the development of the times and do their job well only by continuous learning.
 
4、 Conclusion
 
In the new era, if the office secretaries want to promote the smooth completion of all work, they must promote their professional skills and work quality by improving their professional ability, comprehensive quality and setting up the overall view and other strategies. In addition, it can also provide guarantee for the completion of various works by strengthening the actual operation level of secretaries.

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